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Main responsibilities:

• Providing end-user and admin, IceWarp server and desktop support 
• Escalating IT issues within the team where necessary 
• Providing support for identified Level 2 and Level 3 issues where configuration solutions have already been documented
• Providing ticket routing and escalations to Level 2
• Gathering and analysing information about the user’s issue and determining the best way to resolve their problem

• Basic experience with Linux or Windows Server
• Good organisational, time management and prioritisation skills 
• Strong written and verbal skills to communicate confidently and clearly to customers
• English on a communication level